Terms and conditions


These terms and conditions apply to the purchase of products from our website. By placing an order you agree to all the terms and conditions and policies as set out below:

  • It is the Buyer's responsibility to ensure that the goods ordered are suitable for the Buyer's purpose.
  • Product sizes may vary from those shown and photographs are for illustration purposes only.
  • Once order has been placed and payment received, goods will be dispatched within 3 working days. All packages are sent by courier and it is important that there is someone available to sign for the delivery. Deliveries will not be left without a signature. Deliveries are made Monday - Friday between working hours.
  • Please note that we cannot guarantee a specific time or date as this may be disrupted by issues outside of our control.
  • Although it is a rare occurrence for damage to happen, human errors do occur. When you receive a package, we would ask that you check the goods ASAP.

Please contact us on info@featherlite.co.uk to let us know that the damage occurred and we will dispatch another within 24hours at no additional charge.

  • All goods must be paid for in advance.
  • Dates and times quoted for delivery are approximately only. The Seller shall not be liable for any direct, indirect or consequential loss, damages, damages, charges caused directly or indirectly by any delay in delivery of the goods.
  • When an order requires more than one box, all boxes will be dispatched at the same time, unless otherwise agreed.
  • The Seller shall not be liable for damages assessed after acceptance of goods.
  • Please store and install your products in line with the installation instructions and use the recommended adhesives.


All our payment processing is handled securely by World Pay and PayPal.

Never send your bank details by email. Please note that our email is not encrypted and is not considered a secure means of transmitting credit card numbers. We will never ask for sensitive information via email.

Your statutory rights remains unaffected.